Health Calls received an unsolicited testimonial from a family this past week. It makes us so proud and speaks to Health Calls Mission.
‘Health Calls is a wonderful service! All of the nurses are of the highest quality and you really establish a relationship with them.
Health Calls is always available and ready to help no matter the time! I’d never use another agency with my mom’s care!
Congrats (to) everyone… associated with this fine organization!’
As invited guests in people’s homes, we must negotiate care. We cannot simply “do”. This is a shift in the perspective that often accompanies health care provided in a hospital or other clinical settings. In those settings, the structure and processes require patients to adapt to the organization.
In home health, we are the guests. The ‘house rules’ could get in the way. Instead, Health Calls staff is focused on teamwork, alongside other community professionals to treat patients where they live. This requires actively listening to the patient and family: finding out what is important, what can be negotiated, and then aid and inspire patients to become informed about their conditions and take an active role in their treatment.
The balance of power shifts away from the healthcare team to the individual and their family in a healthy partnership. We support the patient and family while they build skills, and foster their confidence to continue to lead active and fulfilling lives, long after our work
We are thankful to be invited!